Customer Support

If you have any questions, please contact us at the phone numbers:
(Monday through Friday, from 10.00 a.m. to 6.00 p.m. (Moscow time):

Telephone (Moscow): +7 (495) 969-27-37
Fax (Moscow): +7 (495) 900-54-12
Telephone (New York): 1 (212) 202-23-98
ICQ: 496-335-409

You can also e-mail your question at any time to:

questions@art-holding.ru

How do you select items to be presented on the website?

Our expert team constantly picks out authors’ works at exhibitions and art galleries to be carefully assessed before submitting to your attention. We select only high-quality items for our shop. In our Catalogue you can see handmade authors’, unique and small-series items of high quality.

What are the works’ places of origin?

The works presented on the website are made by highly skilled masters from various regions of Russia from Archangelsk to Yakutia.

And what if I have a particular interest I don’t see on your website?

In case you need some peculiar custom-made item, please e-mail what you’d like to order to questions@art-holding.com. We will be glad to offer you our service on specific terms.

Which credit cards can I use?

We accept VISA, EuroCard/MasterCard, JCB, Diners Club cards.

VISA

MasterCard

EuroCard

JCB

DCL

Can I use e-cash for payment?
We can also accept payment by following types of e-cash:

WebMoney

Yandex.Money

e-port

Kredit Pilot

In what way is payment by a credit card secured?

Security of payments with credit card is supported by SSL protocol for confidential data transfer from the customer to CHRONOPAY system for further processing.

Still further the data are transferred via closed banking network of top security level.

Customer confidential data (credit card number, login, etc.) are processed in processing center. Thus, nobody can get personal and banking data of a customer.

When can I pay for an order with a credit card?

Payment can be made only when all issues concerning the item selected for purchase are discussed. When all details are agreed you may click the “My Account” link and pay for the purchase.

How long it will take before the item will be ready for shipment?

In case we deliver in Russia, most of items we are ready to ship immediately, some other items may be prepared for delivery in 2-3 days time.

If the item is to be custom cleared, it will take from 7 to 17 working days. Shipment of some special types of items may take more time.